Refund Policy
This policy distinguishes Bloomly software subscriptions from appointment payments collected by businesses using Bloomly.
Effective August 5, 2026Bloomly subscriptions
You may cancel a Bloomly subscription before the next renewal to stop future charges. Access to paid features generally continues through the end of the current billing period. Charges already incurred are not automatically refundable except where required by law.
Billing errors
If you believe Bloomly charged you incorrectly or the service was not provided as described, contact us within 14 days of the charge. We will review the account and, when appropriate, correct the charge or issue a full or partial refund to the original payment method.
Appointment deposits and service payments
Beauty businesses using Bloomly set their own cancellation, deposit and refund rules. Payments for an appointment are received by that business, not by Bloomly. Clients should contact the business shown on their booking confirmation to request a cancellation or refund.
How to request help
For a Bloomly subscription question, call or text +1 (561) 843-1993 and include the business name, charge date and amount. Do not send card or bank account numbers.